Which Car Insurance Companies get the Most Complaints?

If you’re trying to secure automobile insurance, you are probably wondering which car insurance companies get the most complaints and thus which ones you will want to avoid. The truth of the matter is, however, that there isn’t one easy way to answer that particular question. Most car insurance companies are large chains, such as GEICO or All State.  As such, they have offices or providers that sell their services throughout the United States. Thus, GEICO in one particular location may have great reviews and fabulous customer service while the GEICO in another area might be terrible and known for getting lots of customer complaints. Thus, it is up to you to research the insurance providers in your specific area.

The best way to start your research is with a list of all licensed providers in your area. Any company or provider that is not licensed is likely to be nothing but trouble for you and you’d likely find a ton of complaints, so even looking at these companies is a waste of time. Instead, focus your energy on finding out all you can about the licensed providers in your area that you might actually end up using.

One way to find out about complaints or grievances with a particular company is to read online reviews about that company. You can do that by entering the company’s name and location (town and state) into a search engine. In larger towns, however, there may be more than one location where the company operates. Sites like CitySearch and others will often have reviews of the companies, written by past or current clients, posted. You can read through these to learn about problems or good experiences others have had with the company. Stay away from the company’s actual website, as the “customer reviews” there are nothing but testimonials used to promote the company.

Another option you have is to check with the Better Business Bureau. This important organization can tell you, first of all, whether a particular company is accredited and, if so, by whom they are accredited. You can also read any complaints that have been filed against the company. If a company has a lot of complaints, you’ll know to look elsewhere. However, one or two complaints from begrudging customers are common and should not cause you to discredit the company completely without further research.

If you are willing to put in the time and effort it takes to follow these steps, you’ll find out a lot more about potential car insurance companies. As such, you’ll be able to apply what you learn to your decision of which automobile insurance company to choose. When you have all the information upfront and know the experiences most other customers have had, you can make an informed decision and, in the long run, will be much more likely to be satisfied with the service and the insurance that you receive. All it takes is a little searching on your part.

Leave a Reply