Customer Satisfaction Ratings for Car Insurance Companies

It is hard to choose the right auto insurance company, when we think of selecting a new company we often picture TV ads making claims of saving you money, offering the best coverage or new discounts to qualify for, but which one is really right for you? Insurance companies are competing for your business and it’s easy to get lost in the facts and figures, but what really matters in car insurance is the company’s customer service. 

Asking friends, family, neighbors and co-workers about their insurance company is a great way to get an idea of the local car insurance coverage options, pricing, plans and customer satisfaction for different companies. However, insurance needs/requirements are different for everyone so, it’s a good idea to get an estimate on your way to ensure you’re getting the best rates for your coverage needs. One of the best ways to get car insurance from a company that will provide the best service is to find out more about customer satisfaction ratings. Every car insurance company is rated on the financial aspect of their business (by another business named, A.M. Best); however, different companies and organizations compile information regarding major car insurance companies based on the customer satisfaction of those companies. 

The Better Business Bureau is another great resource for finding out more information about certain car companies. The BBB website allows users to search for a business and if the business has been checked by the BBB, then they will be able to quickly view customer-related information about certain insurance companies.

The state Department of Insurance for each state keeps public info that is related to insurance companies. Therefore, information is readily available through many resources. Finding the best insurance company for you is just a matter of shopping around and doing your research.

J.D. Power and Associates offers one of the largest, customer satisfaction databases to exist, to date. The J.D. Power website ( supplies customer information including feedback for virtually every aspect of buying products, shopping and service ownership. This customer satisfaction database holds data individual policyholders across the nation and provide a rating based on overall experience including, price, coverage options, handling of claims and satisfaction with representatives of the company. The information is collected and compiled into the database and categorized by performance.

In addition, to customer approval ratings by A.M.  Best, the BBB, J.D. Power and Associates and the State Department of Insurance, Standard & Poor’s provides the largest, excellent credit ratings for insurance companies and other businesses. Their website (, provides more than 200,000 articles related to research and commentary, and more than 8 million ratings for more than 40,000 businesses across the world. Therefore, there is more than one way to check out the customer satisfaction from several different insurance companies, so you can search for companies with great coverage plans, great prices and excellent customer service — to find the one that is right for you and your specific insurance needs.

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